Answers · 13 questions
Questions small businesses actually ask us.
If your question is not here, call or text (562) 302-5581 or email info@apexmarketinglab.com and a person will answer.
Can Apex take over an existing website?+
Yes. We start with a read-only inventory, protect the working site, and plan the move or rebuild before changing anything public.
Do I keep my domain and business data?+
Yes. Your domain and business records remain yours. The work is designed to be portable, with clear handoff and export paths.
What does managed hosting include?+
The exact scope is confirmed before launch. It can include secure hosting, SSL, backups, updates, monitoring, and support for the website we manage.
Where do I manage requests and services?+
Active clients use one secure portal for services, support, and next steps. Use “Client login” in the navigation to enter.
Why do you ask for payment first?+
Because it starts the clock. The moment a package is paid, onboarding pulls your business information automatically and the build is scheduled — no proposal ping-pong, no waiting weeks for a kickoff.
Do you work outside my city?+
Yes — anywhere in the U.S. Local ranking is built per service area, so the playbook that works in one market is repeated for each city you serve.
Is the strategy call free?+
Strategy calls are paid consultations, credited toward your first month when you start. It keeps the call useful for both sides.
How fast is launch?+
Most Launch packages are live within days of onboarding; rebuilds with many pages or migrations are scoped in writing with a date you can hold us to.
How do I reach a person?+
Call or text (562) 302-5581, or email info@apexmarketinglab.com. Office hours are Sunday-Friday 08:00-19:00 Pacific. The website chat is answered by the team, not a bot pretending to be one.
Is the work scoped in writing before it starts?+
Yes. Scope goes in writing before work begins, and anything outside it is logged as a change order with a price and a date rather than absorbed silently.
Do you report real numbers or estimates?+
Real numbers only. Tracking figures in your report come from live data or are left blank — they are never estimated or rounded up.
Can you build the site in Spanish?+
Yes. Multilingual builds are a standard service, Spanish first, including bilingual booking.
Do you sell one-off services, or only packages?+
Both. Individual services are priced separately — from listings sync and instant lead alerts at the low end to a full website build — and the 10-question estimate shows which package is cheaper than assembling the pieces.